3.1 Eligibility

We supply on a business-to-business basis only. By using the Site and or placing an Order, you confirm that you are acting for purposes relating to your trade, business, craft, or profession and not as a consumer.

3.2 Consumer law notice

Consumer-specific rights (including consumer cancellation rights under consumer distance selling rules) generally do not apply to B2B contracts. The EU Consumer Rights Directive is aimed at consumer contracts.

3.3 “14 Days” product label is not a legal right

Where we list stock as “14 Days” or “14 Days Boxed”, this is a stock category/condition description used in wholesale markets (typically meaning early-life returns or near-new condition as described in the listing or Quote). It is not a statutory consumer right to cancel.

6.1 Quotations and stock availability

Stock is fast moving. A Quote, proforma invoice, stock list, or pricing communication is an invitation to treat, not a binding offer, unless explicitly stated.

6.2 Order submission

You may place an Order via the Site, by email, by message with your account manager or by any method we make available.

6.3 Acceptance

A Contract is formed only when we confirm acceptance in writing (including by sending an order confirmation, invoice marked “accepted”, dispatch confirmation or otherwise clearly confirming acceptance).

6.4 Errors and cancellations

We may correct obvious errors (including pricing errors, stock misallocations, grading mislabels or VAT treatment issues) prior to acceptance. If an error is identified after acceptance, we will contact you promptly with options (such as revised pricing, substitution or cancellation with refund).

7.1 Account registration

You may need an approved trade account to access pricing, stock lists or ordering tools. You must provide accurate, current and complete information.

7.3 Sanctions and restricted trade

You must not use our Goods or Services in breach of applicable sanctions, trade restrictions, export controls or laws. You confirm you are not subject to sanctions that would prohibit us from trading with you.

8.1 Nature of wholesale stock

We supply wholesale electronics including new, used, refurbished, As-Is and “14 Days” stock.
Wholesale supply can involve mixed batches, multi-origin sourcing and fast-moving inventory. You acknowledge that cosmetic condition, packaging, accessories and minor variance are common in secnics.

8.2 Grading is defined by our grading standard

Where Goods are graded (Grade A/B/C, Refurbished, As-Is, etc.), that grading is determined according to our internal grading standards and any description on the Quote or listing. Cosmetic grading is separate from functional testing unless we state otherwise.

8.3 Refurbished and repaired devices

Refurbished devices may contain compatible replacement parts (including screens, batteries, housings, cameras or other components), depending on refurbishment process and supply chain availability, unless the Quote specifies “original parts only”.

8.4 Batteries

Battery health and performance varies, particularly in used and refurbished devices. Unless the Quote specifies a minimum battery health threshold, batteries are supplied as part of the unit condition consistent with the grade.

8.5 Network status and region tsvarian

We supply stock described as unlocked or “SIM free” where stated. In rare cases, devices may be subject to manufacturer, carrier, or region restrictions that are outside our control. Where we have tested or verified unlock status, we will state that in the Quote or listing. If you require a specific region code, model code, or compliance marking, you must specify this in writing before acceptance.

8.6 Data wiping

Where we supply used or refurbished devices, we take reasonable steps to ensure devices are wiped. However, you must also run your own intake checks, wiping procedures and compliance processes before resale or redeployment.

9.1 Prices

Prices are stated in the currency shown on the Quote or invoice. Unless stated otherwise, prices are exclusive of VAT, delivery, insurance and any import duties or local taxes.

9.2 VAT treatment

VAT treatment depends on product type, origin, destination and transaction structure. Where VAT applies, it will be shown on the invoice. If you provide an invalid VAT number or incorrect information, you are responsible for any resulting tax liabilities, penalties and costs.

9.3 EU and export transactions

For shipments outside the UK, you may be responsible for import VAT, customs duties, clearance fees and local compliance requirements. We may assist with standard export paperwork where agreed, but we do not act as your customs broker unless explicitly stated.

9.4 Price validity

Quotes are typically valid only for a stated period or while stock remains available. After expiry, prices may change.

10.1 Payment methods

We may accept bank transfer, card payments or other payment methods we specify. Some methods may incur processing fees, which will be disclosed where applicable.

10.2 Payment timing

Unless we agree credit terms in writing, all Orders are prepaid and funds must clear before dispatch.

10.4 Fraud prevention

We may hold Orders for additional checks, including address verification and payment validation. If we reasonably suspect fraud or unauthorised use, we may cancel the Order and refund the payment to the original payer.

11.1 Delivery options

Delivery methods, costs, insurance and lead times will be stated on the Quote or invoice or during checkout.

11.2 Delivery dates are estimates

Any stated dispatch or delivery date is an estimate, not a guarantee. Delays can occur due to carrier networks, customs clearance, peak periods or events outside our control.

11.3 Risk transfers on delivery

Unless agreed otherwise in writing, risk of loss or damage passes to you upon delivery at the agreed delivery point.

11.4 Failed deliveries and address accuracy

You must provide a correct delivery address, contact name and phone number. If delivery fails due to incorrect details, refusal, or unavailability, you may be charged additional shipping, storage or return fees.

11.5 Split shipments

We may split shipments where this is operationally necessary, particularly for large Orders or mixed categories.

11.6 International shipments and customs

For cross-border shipments, you are responsible for ensuring the Goods are lawful to import, distribute and resell in your destination market, including any certification, language labelling and regulatory requirements.

14.1 No automatic right to return (trade supply)

Because we supply trade customers, Goods are not sold on a “sale or return” basis unless we explicitly agree in writing. “Change of mind” returns are not accepted unless agreed.

24.1 How we contact you

We may contact you by email, phone, messaging platforms used during trading or via account notifications.

24.2 Notices

Formal notices should be sent to our email or postal address listed in section 1, unless we specify a different address in writing.

27.1 First step: contact us

If you have a dispute, contact us first with full details, including invoice number, batch references and evidence.

27.2 Good faith resolution

Both parties agree to attempt to resolve disputes in good faith through commercial discussion before commencing formal proceedings.

28.1 Governing law

These Terms and any Contract are governed by the laws of Northern Ireland.

30.1 Assignment

You may not assign or transfer your rights or obligations under a Contract without our prior written consent. We may assign our rights where reasonable, including to group companies or financing partners.

30.2 Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

30.3 No waiver

Failure to enforce any provision is not a waiver of our right to enforce it later.

30.4 Entire agreement

These Terms, together with the relevant Quote, invoice and referenced policies, form the entire agreement and supersede prior discussions relating to that Contract.